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Terms and Conditions

1. Introduction. This Agreement is a legal document which sets out your rights and obligations in relation to our site www.georgiawilkinson.co.uk and the products offered by us. Please read the terms and conditions carefully, as by placing an order you agree to be bound by the Terms and Conditions. You should be aware that this Agreement may change from time to time in accordance with Clause 7 below. If you have queries relating to this Agreement, then please contact us at info@georgiawilkinson.co.uk before placing an order.

We endeavour to display as accurately as we reasonably can the true colours of all Georgia Wilkinson products. However, we cannot guarantee that the colour of a product will replicate exactly how it appears to you on-screen; in part, this is dependent upon your computer’s display monitor, and how you perceive colour. We are happy to send out fabric swatches of any design before purchase. Due to the manufacturing process there may also be some variation in colour and print, this is particularly relevant to those designs printed by hand. All product sizes and measurements are as accurate as we can reasonably make them.

2. Orders and Delivery Georgia Wilkinson Products are subject to availability. Most of our products are made to order, however we aim to despatch products within 7 days of receipt of purchase. We will contact you if there is an excessive delay with the despatch of your order. We use both Royal Mail and City Link to deliver out parcels. Delivery times will vary according to delivery method; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays. Although we will use our reasonable efforts to meet estimated delivery times, we shall never be liable for late delivery under any circumstance. There is only one delivery charge per order. We cannot arrange for deliveries to be left with a neighbour and cannot be responsible for orders which go missing after delivery. You, as the purchaser, are responsible for any taxes or duties (such as import duties) payable on our products. The customer is responsible for checking the order at the time of delivery. Any problems arising with respect to damaged or incorrect good, you must be made to Georgia Wilkinson within 24 hours of receipt of goods. Replacement products will be sent out free of charge.

3. Cancelling Your Purchase and our Returns Policy The customer may not cancel any orders once placed, unless an item is out of stock at the time we receive an order. In this case we will inform you, and you will have to opportunity to change or cancel the order then. We hope that you will love your purchase, however if there is a problem, please contact us a soon as possible and we will se what we can do to make things right. If any item arrives faulty or damaged we will send a replacement free of charge. Due to their fragile nature, with regret we are unable to accept returns of lampshades. If you need to see the colour/pattern of any fabric product before purchase, please contact us for a free fabric sample. We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing or editing the content of any goods from our website.

4. Payments Payments are processed at the time of ordering; however we only process orders which have been screened and accepted by RBS Worldpay. For details of countries and cards accepted by RBS Worldpay, visit www.rbsworldpay.com. Note also that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we will not process the order.  In the event that your order is flagged by a 'warning' or 'caution' from RBS Worldpay, we will contact you for further information required.  Without this further information being provided within 3 working days, we will cancel your order and you will be refunded via RBS Worldpay accordingly. When entering address details, please be aware there is a difference between the delivery address and invoice address areas of the order form: if your billing address (where your bank or credit card is registered to) is different from the desired delivery address, you must tick the box at the bottom of that page, and then continue to fill out the details of your billing address.  Failure to complete this part of the order process may result in World Pay flagging a 'warning' or 'caution' against your card.

5. Intellectual Property All text, notes, illustrations, designs and images produced by Georgia Wilkinson are owned by us and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of Georgia Wilkinson is an infringement of our copyright and a violation of intellectual property rights. 6. Liability. You agree that, to the fullest extent permitted by applicable law, that Georgia Wilkinson will not be responsible or liable under any circumstances, for any: a) interruption of business b) access delays or access interruptions to the Website c) data non-delivery, mis-delivery, corruption, destruction or other modification d) loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website e) computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlinks to or from third party websites f) any inaccuracies, missions or misleading, false or deceptive statement in the content g) events beyond our reasonable control Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profit) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. 7. Changes to this Agreement. This Agreement shall be construed and performed in accordance with and shall be governed by English law and you should submit to the jurisdiction of the English Courts. We reserve the right to change this Agreement at any time, with the proviso that details of all amendments are published on our website. 8. Contact. The Georgia Wilkinson site and products sold through it are provided by Georgia Wilkinson. Our business address is Pilmoor Grange, Pilmoor, York, North Yorkshire, YO61 2QF Please note that all notices under this Agreement are to be sent and received by email. For this purpose, your notices should be sent to info@georgiawilkinson.co.uk and we will send our notices to you at the email address you notify to us through the website, such as when placing an order.